Can Data Be Resilient?

photoBefore attending the NOAA Coastal GeoTools Conference in North Charleston, South Carolina (March 30-April 2), I had not spent much time thinking about data resilience. A brilliant scientist now working for ESRI, the leading company in geographic information services, drew my attention to this important question. But first, a note about the delay:

Almost a month ago, I passed along a link to an article in the Post &Courier of Charleston, South Carolina, that reported on two presentations at the conference, one of them mine. I promised more material from that conference, but the following week, illness took hold of me for a day or two, and soon after, I was consumed with preparations for a trip to the American Planning Association’s National Planning Conference in Seattle, April 18-21. The next day, I flew on to Denver and attended a two-day Project Advisory Committee meeting for the Kresge Foundation, which is pursuing its own program concerning community resilience. Now that all that is over, and I have a modicum of free time, I want to circle back to report on both conferences.

Let me start with a fascinating presentation by Dawn Wright, for 17 years a professor of geography and oceanography at Oregon State University before becoming chief scientist for ESRI in 2011. Wright was the main plenary speaker at the conference on its opening day, March 31. (March 30 was devoted to a series of special interest meetings.) Wright launched into her speech by referring to information as the “fourth branch of government” as a means of underscoring its growing importance in the digital era. Like many good speakers these days, Wright was also a fountain of recommendations about great new books, including The Fourth Paradigm, available for free download from Microsoft Research. Wright noted that we are now afloat in data, to the point where she introduced the term zetabytes, which equal one billion terabytes, which not so long ago seemed like massive units of data, but Wright says we are approaching 40 zetabytes in the current digital universe. But what does this mountain of data really mean for users? How useful is it?

Wright said this emphasizes the importance of metadata, that is, data about the data, and that we are facing a huge problem in “dark data,” data that is not tagged or properly analyzed, making its utility more problematic. “Just making data and code available is not good enough,” she stressed. “We need to be more open and transparent about what we do with them. There is a need for interoperability and cross-walking.” She then said that ESRI would practice what it preached, citing its sharing of work flows and use cases at www.esriurl.com/workflows. She also noted that ESRI has joined forces with the U.S. Geological Survey in creating the global ecological land units map.

She then stressed the importance of digital resilience, noting that “human communication skills are still paramount.” She cited a recent Washington Post op-ed article by Fareed Zakaria, “Why America’s Obsession with STEM Education is Dangerous.” The acronym refers to science, technology, engineering, and mathematics, the collective focus of some recent education policies; Zakaria’s point was not that STEM education itself is wrong, but that a parallel focus on the liberal arts helps create students, and eventually adults, who not only have technical or scientific skills but the ability to ask and articulate fundamental questions. This led Wright to state that we need to learn how to “read deeply” in order to ask ourselves the tough questions.

The days when scientists can isolate themselves in ivory towers are over, Wright seemed to be saying, as she stressed the need to “write compellingly” and “think critically to analyze ideas.” For programmers, she stated that, “If you can organize your thoughts, you can organize your code.”

But there was a still larger theme in a world where the job environment is constantly shifting and evolving. Training, she said, “is not just for your first job, but for your sixth job.” Critical thinking is critical for navigating these transitions in life when some job skills are obsolete within a decade. She added that there are still not enough people “squarely in the community” of the emerging field of data science. She questioned why there was still no formal accredited academic degree in coastal or ocean data management, for example, and her own book on the subject, Ocean Solutions, Earth Solutions.

She also underlined the importance of knowing the “design story behind a product,” a subject she took up the next day in a session on “story maps,” a translational tool for users that allows science students to tell their story. In that session, she noted positive change in that “students now want to escape the ivory tower.” She highlighted her central point once again by stating unequivocally that, “If you’re not speaking up as a scientist now, you’re doing a public disservice.”

My personal take on Dawn Wright’s presentations is this: If data is to be worth something, if it is to be resilient, it must be interpreted. And only educated, knowledgeable professionals are in a position to do this. It is no longer enough, if it ever was, just to crank out data and hope it speaks for itself. That is the route to impoverishing public discussion, which, it seems to me, suffers enough already in an era of sound bites and conspiracy theories.

 

Jim Schwab

Update to “Don’t Say Those Words”

In response to my good friend, Allison Hardin, planner and floodplain manager in Myrtle Beach, South Carolina, posting on Facebook the article referenced in my last post from the Post & Courier covering my and Matt Hauer’s presentations last week at the Coastal GeoTools conference, another long-time friend, James Quigley, who teaches at Stonybrook University on Long Island, has brought to our attention another article about Florida Gov. Rick Scott’s unofficial policy that state employees in various agencies not use the words “climate change.” This one is from the Miami Herald, further elaborating on a situation first brought to light by the Florida Center for Investigative Reporting. Check it out.

Jim Schwab

Don’t Say Those Words!

Now suppose I go to Florida but decide never to utter the word “mosquitos.” Will that make the little buggers go away?

Or suppose I refuse to say “cockroaches.” Does that mean they would never infest my apartment or condo?

Finally, let us imagine that, on my trip to Florida, I never say the word “sunburn”? Would that make it possible for me to sit on the beach all day, unprotected, without suffering the consequences?

If those propositions sound absurd, then consider the moronic dictum of Florida Gov. Rick Scott, who apparently has decreed that state employees are not to use the words “climate change.” Presto. Problem solved! Climate change ceases to exist, all the science to the contrary be damned (for instance, the most recent National Climate Assessment).

The state of Florida, however, has a long and impressive history of dealing effectively and forthrightly with issues related to hazards. Not perfect, by any means, but far more impressive than most neighboring states. Florida provided significant guidance to its communities on planning for hazard mitigation, and then subsequently for developing plans for post-disaster recovery. It is the only state that enacted a requirement for coastal jurisdictions to develop such plans before disasters, called Post-Disaster Redevelopment Plans (PDRP), although Gov. Scott rescinded the mandate. Even so, the state still has encouraged local jurisdictions to adopt such plans. And before Scott became governor, the Florida Department of Community Affairs (now the Department of Economic Opportunity) produced guidance on the preparation of PDRPs. In addition, Florida issued an addendum to the PDRP guidance to address the threat of sea-level rise resulting from climate change.

Simply put, Florida has been much more proactive than most other states because Florida faces much bigger problems with coastal storms and flooding because of its peninsular geography. What the state has done has not only made a difference, but in many cases provided a model for others. In our new report from the American Planning Association on post-disaster recovery planning, we have cited it extensively, as has the Federal Emergency Management Agency (FEMA) in other guidance. But now the forward movement seems to have been slammed into reverse gear.

This is a shame, in part because, in my experience, Florida has enjoyed the ability in recent decades to attract high-quality public servants in the fields of environmental quality, urban planning, and emergency management. I have known many of these people, and they were top-notch under both Democratic and Republican administrations. One of them, Craig Fugate, is now leading FEMA. There is a problem, however, with retaining such people: You have to provide a rewarding work environment in which you are honoring, not insulting, the intelligence they bring to their jobs. Once you cross that line with measures such as the censorship of terms like “climate change,” the most likely result over time is a brain drain. Smart people have other places to go and better options for their careers than to be told what to think and what they can say. On the other hand, if, as has been alleged about much of the far right, the real goal is to cripple effective government and make it appear more incompetent than it needs to be in order to support an agenda that advocates a reduced government role, you may wish to foment the frustration with government that may result. I suspect, however, that the majority of American taxpayers, like me, would rather get the best public servants their taxes can buy, and one way to do that is to respect their insights into the problems they are trying to help us all solve. Scott’s response instead is to dismiss the issue from the public agenda.

The problem with trying to do that, especially in a dynamic state like Florida, is that he cannot hope to control the public debate in this way. He does not, for instance, control what can be said by officials in local government, including environmental engineers, planners, emergency managers, coastal resource managers, and others who must face problems like sea-level rise whether or not state employees are allowed to use certain words. Nor will it stop university personnel, including a wide variety of scientists, from discussing the issue. In fact, some, like David Hastings, a marine science professor at Eckerd College in St. Petersburg, are describing the tactic as “Orwellian,” according to World Environment News. Sara Gutterman, of GreenBuilder, referred to it as “North Korean style censorship.” Even Newsmax notes, “The Florida policy is reminiscent of a 2012 law passed by lawmakers in North Carolina that prohibits the state from basing coastal policies on scientific predictions regarding sea level rise.” The article goes on to note that the Florida Department of Environmental Protection is charged with trying to combat the impacts of a problem that it is no longer allowed to name.

Enough local officials have been concerned about climate change in some parts of Florida to form a four-county Southeast Florida Climate Change Compact in which they have agreed to pool resources and jointly tackle the issues posed to several of the state’s most vulnerable counties. Those concerns extend naturally to the impacts of hurricanes, whose destructive impact can be magnified over time by eroding shorelines and rising seas. Having heard county executives and others from Miami-Dade and Palm Beach counties, in particular, discuss these issues, there is no way that I can foresee their backing down, in the face of the real land-use and coastal protection dilemmas they face, from confronting the reality of climate change. But they clearly must do it without state support, although for now at least they certainly can expect moral and tactical support from the federal government.

We can only hope that this wave of unreality in states like North Carolina and Florida is ultimately short-lived. The science is far too advanced for this silliness to continue, no matter how much political red meat it provides in certain circles. The only way to create resilient communities is to openly confront, debate, and discuss the truth, and that cannot be accomplished by banning words from public discussion, a tactic worthy of certain dictatorial regimes where democracy is less well developed than it should be in the world’s most powerful nation. Some policies, in fact, deserve to be treated with scorn precisely because they undercut the robust public discussion that supports both resilience and democratic government. This is one of them.

Jim Schwab

Yes, Floods Are More Frequent

If you live in the Midwest, you’re over, say, 50 years old, and you’ve had the impression that floods are happening more frequently than they used to, your memory is not playing tricks on you. A pair of researchers at the University of Iowa have studied the daily records collected at stream gauges in 14 states by the U.S. Geological Survey from 1962-2011. Four times as many stations (264, or 34 percent) showed an increase as showed a decrease during that time (66, or nine percent).

Iman Mallakpour and Gabriele Villarini published their findings, “The Changing Nature of Flooding across the Central United States,” in the February 9 advance online edition of Nature Climate Change, a scientific journal. Villarini is an assistant professor of civil and environmental engineering, and Mallakpour is a graduate student in the program who served as lead author on the paper. The U.S. Army Corps of Engineers Institute for Water Resources, the Iowa Flood Center, and IIHR-Hydroscience & Engineering supported their work, along with the National Science Foundation.

The two authors studied the data for both changes in peak flow—the magnitude of the events—and the frequency with which floods occurred. They did not find a statistically significant pattern of increased large events, but the data on increasing frequency of flooding was quite convincing. They also examined seasonal differences and found some differentiation between the central Midwest and its perimeters, where the pattern of increased flooding was generally less pronounced. They also found an “overall good match” when they overlaid the areas of increasing flood frequency with those experiencing heavy rainfall events. Although the two authors did not go so far as to relate these results to climate change, this does not mean there is no connection; they simply chose not to speculate beyond the information provided by the stream flow data they examined. As the article states, “a direct attribution of these changes in discharge, precipitation and temperature to human impacts on climate represents a much more complex problem that is very challenging to address using only observational records.”

However, as this blog has noted previously (“Iowa Faces Its Fluid Future”), this tracks well with the prevailing theory among climate scientists that, as the atmosphere becomes warmer, it can hold more moisture, resulting in more intense events of higher precipitation—offset, at other times, by an increased propensity for drought. The expected tendency is for a flattening of the bell curve of weather events—more on the extreme ends in both directions, lessening the dominance of more moderate events. The article by Mallakpour and Villarini is one more in a long string of indicators that change is afoot with regard to weather and flooding patterns. The science of climate change has not been and will not be built on one or two studies, but hundreds, if not thousands. That is why the Intergovernmental Panel on Climate Change involves thousands of researchers from 195 countries. It is important to pay attention to both individual pieces of evidence and its massive overall accumulation to understand how the case for the human impact was built over time.

Jim Schwab

Music of the Plates

Tectonic plates, to be specific. Those who have studied geology, formally or informally (like, reading National Geographic or Discover) know that the earth is riddled with fault lines, many of which fall along the boundaries of tectonic plates in places like the Pacific Rim. Periodically, as pressure builds along these faults, they move in various directions, releasing tremendous power through what might be described as a snapping motion. But what does that sound like?

Well, in real life, we know of rumbles and crumbles as buildings fall, but what if you put it all to music? An Australian technology innovator, David Johnson, did just that, taking a century of seismic data, assigning notes and instruments to various parts of the planet, and lets it play out. Some of it can be eerie, some exciting, but it certainly is a new way to relate to the tremor patterns of the world’s earthquakes over time.

We just posted an entry to this experiment on APA’s Recovery News blog, but click on through and try it all for yourself—all eight days’ worth of music that results. Or some digestible portion thereof, such as the earthquakes that occurred at the onset of World War II. Johnson is one of those people who periodically remind us that technology and science can be fun. (I almost forgot that when I undertook two college courses in geology around 1970, albeit without any noticeable impact on my GPA.)

Click here.

 

Jim Schwab

Random Thoughts on the People’s Climate March

Reportedly, about 400,000 people attended the People’s Climate March in New York City last weekend. I was not one of them, but that is not because I don’t support their objectives. I had planned to be in Iowa City, and will discuss that visit in an upcoming blog to follow this one, and I learned long ago that I cannot be everywhere that I think it might even be important to be. As I jokingly tell those who wish I could attend some event that I have declined, “I have utterly failed to clone myself.”

I am, however, glad that others were there, including those scientists, particularly climate scientists, who felt a need to speak out on this issue. I won’t even try to duplicate all the news already reported through numerous outlets like Huffington Post and the New York Times. There are plenty of places on the Internet and in print to find such reportage. Instead, briefly, I want to offer a different observation.

There are two groups of people who really need to speak at such events, beyond the citizen activists who turned out in such numbers, not only in New York but in dozens of other nations throughout the world. One group consists of the public officials and policy makers, and they were certainly represented by the likes of former Vice President Al Gore and New York Mayor Bill de Blasio. It is their job to translate credible science into public policy. For mayors, that job has often turned into a challenge to plan both for adaptation to and mitigation of climate change at the local level. For New York City, the adaptation means crafting strategies to protect the city from the impact of natural hazards, such as Hurricane Sandy, and the increasing impacts of storm surge combined with sea level rise. In other places, it may mean planning for prolonged drought, increased wildfire intensity, or flooding from high-precipitation events. Mitigation means finding ways to reduce the degree to which a community adds greenhouse gases to the atmosphere that feed these changes, and can include strategies for reduced consumption of fossil fuels that produce carbon dioxide emissions. All this is important, but it is sad that much of this must take place in the face of inaction from Congress, where climate change skeptics abound in the face of an abundance of scientific evidence.

That brings me to the role of the scientists. Historically, many if not most scientists have been reluctant to be drawn into public policy debates, which often remove them from their comfort zone within the research community. They understand better than anyone how complex these issues can be, and often wince at oversimplifications of the underlying science. While environmental activists are perfectly capable of uttering their own oversimplifications at times, the megaphone for distortions has rested squarely with the skeptics, particularly those associated with industries that have benefited from undermining public acceptance of the science. These distortions are intentional and play upon the fact that it is human nature to seek simpler solutions than to spend the time and effort to try to understand complex problems. The campaign of distortion was highlighted several years ago in Merchants of Doubt, an excellent book on the public relations of issues like the health impacts of smoking, for which the science was settled some time ago, and climate change, a more recent entrant into the public lexicon. Their exposure of the techniques behind this campaign is troubling, to say the least. The authors are scientists who felt a compelling need to combat such distortions.

The bottom line is that very few climate scientists, or others qualified to discuss the subject, have any doubt remaining that human industrial and transportation activities, among other factors connected with modern civilization, are inducing changes in global climate patterns, for the most part producing an overall warming trend. Yet there is scientific debate about this issue because it remains and always will be complex. As Laurence Smith noted in The World in 2050, climate change involves global warming in most places most of the time, but also involves disruption of climate patterns elsewhere that result in particularly noticeable climate changes in certain places, most notably the polar extremes. The results overall are uneven. The skeptics cherry-pick selected outcomes and statistics without wrestling with the more inconvenient and nuanced overall changes that constitute the reality of climate change. Even so, there are clear trends to which honest policy makers must pay heed.

What was encouraging about the People’s Climate March was that, among those 400,000 voices, were some belonging to the very people who understand this science the best. They must continue to speak out and share what they know, lest the merchants of doubt win the day with misleading assertions based on cherry-picked data. We can no longer afford to be misled.

 

Jim Schwab

Digital Coast: A Model for Progress

In an era of congressional gridlock, with so little productive activity coming out of Washington that many people have begun to wonder if federal government is good for anything, the best models often work quietly in the shadows—and they may not even work primarily out of Washington. They work around the country, in the hinterlands, and along the coasts. They may even have odd names like Digital Coast, suggesting the marriage of digital technology with environmental and coastal planning needs. This is the story, in my own idiosyncratic fashion, of one such model.

Just last week, I spent three days in Milwaukee at a meeting of the Digital Coast Partnership, which is affiliated with the National Oceanic and Atmospheric Administration (NOAA), an arm of the U.S. Department of Commerce. Digital Coast is a program of NOAA’s Coastal Services Center (CSC), based in Charleston, South Carolina. CSC is in the process of merging with the Office of Ocean and Coastal Resource Management (OCRM), in order to form a single coastal operation within NOAA. OCRM has been responsible for administering the Coastal Zone Management Act (CZMA), a piece of legislation passed in 1972 that supports a cooperative approach to better coastal resource management between the states and the federal government. But all this may be more bureaucracy than most people want to know, so let’s cut to the chase.

Overburdened local governments and regional planning agencies in coastal areas often do not have all the resources they may need to do a thorough job of planning intelligently for the future of the nation’s coastline. Under the CZMA, that coastline includes all areas along the Atlantic, Pacific, and Arctic Oceans, the Gulf of Mexico, and the Great Lakes, including estuaries and bays like the Chesapeake Bay. In addition to tens of thousands of miles of coast, this area also is home to 39 percent of the U.S. population and many of our largest cities, including Boston, New York, Miami, Los Angeles, San Francisco, Seattle, Chicago, and Honolulu. In all, some 30 states and five territories are included in the Coastal Zone Management Program.

Managing coastal resources is a delicate balancing act that includes planning for many environmentally sensitive areas, economic powerhouses and attractive tourist destinations, and major ports that drive trillions of dollars in economic activity. It requires advanced planning tools, knowledge of both economics and environmental science, and an understanding of the demographics of these areas, which can be very diverse. Many of our coastal cities like New York have been historic points of entry for many of the immigrants who have subsequently built so much of the modern United States.

Providing a modest suite of online tools and resources to make that job just a little easier at the local level is the job of Digital Coast. But now I am going to dive into the truly interesting part of this whole story—the emergence of the partnership.

Early in 2010, I was approached by representatives of NOAA on behalf of the Digital Coast program to gauge the interest of the American Planning Association in joining what was then a group of five national organizations that comprised the Digital Coast Partnership. These were the original team that had been assembled to help NOAA assess the usefulness of the resources it was creating and to reach deeply into the user communities for those resources to spread the word that this online resource existed. Those five organizations were The Nature Conservancy, National States Geographic Information Council, Coastal States Organization, Association of State Floodplain Managers, and National Association of Counties. Within the first year, they determined that something was missing—contact with urban planners. So they decided to invite us to join them. By July 2010, we signed an agreement to do exactly that, and we have never looked back. At the same time, as Nicholas J. (“Miki”) Schmidt, CSC’s Division Chief for Coastal Geospatial Services, likes to say, they could not be happier that APA joined.

What is the point of this partnership? It is long past the point in American history where a federal agency can afford to develop a new resource for local government without having some means to determine whether what they think will be useful actually is what is most useful to practitioners. Collaboration is more the order of the day. Find the people who will have to make best use of the tools, resources, and data you want to create, and ask whether what you have in mind is as useful as it could be, or even useful at all. If those user groups can vet your product and tell you seriously that, with perhaps this change or that tweak, what you are considering developing would be beneficial to local officials, planners, and resource managers, then go for it. If not, rethink it. In the end, what emerges is a highly productive symbiotic relationship in which those who must make better coastal planning and resource management happen at a local and regional level have a voice in the kinds of tools, data, and resources that may make their jobs easier.

As logical as all that sounds, the case for this model becomes even more compelling in the context of climate change. Our evolving climate, driven by the relentless addition of greenhouse gases from modern transportation, industry, and agriculture, among other, lesser sources, has greatly complicated long-term prediction models, particularly as they affect the modeling of future natural hazards such as flooding, drought, heat waves, and coastal storms. Unfortunately, at the same time, NOAA, as the governmental entity providing or funding much of the science of climate change, has had a target on its back in some of the oversight committees in Congress, especially those now chaired by skeptics of climate change. Some of these members of Congress seem virtually impervious to the mountains of evidence produced both domestically and internationally, to the nearly unanimous consensus behind the theory of climate change among climate scientists, and to the many reports that have supported climate concerns. We live in a strange universe in which science itself has become suspect among some in the halls of Congress, even as the need for scientific insights into complex planetary processes becomes more profound, and the long-term economic consequences of any missteps become ever more frightening. Several recent reports (e.g., Risky Business) and books suggest that we are playing Russian roulette with the world’s economic future.

But again, I digress. I am trying to focus on the value of Digital Coast and the partnership that supports it.

So back to Milwaukee. Our three days there were the latest iteration of a series of twice-yearly meetings of the partners and their NOAA compatriots in an ongoing quest to advance the program and enhance its value, something the partnership has been doing for more than five years now. In the past year, we added two new organizations that have embraced the partnership with enthusiasm: Urban Land Institute, and the National Estuarine Research Reserve Association (NERRA). The latter may sound like a mouthful; it is a relatively small organization, but it is important. Its members constitute the staff of a nationwide network of national estuarine research reserves, where services are provided to monitor and learn the value of coastal and tidal estuaries, to provide educational and environmental services, and to help us all learn what a biologically rich system these estuaries provide if properly cared for. The coast is an intricate fabric of ecosystems. NERRA members help us understand its essential value.

The first of our three days in Milwaukee was devoted to a rather intriguing experiment by ASFPM, which hosted a No Adverse Impact seminar for the Great Lakes, held at the University of Wisconsin-Milwaukee campus. ASFPM has been leading the development of a Great Lakes Coastal Resilience Planning Guide, to which APA contributed through research support and outreach. This one-day seminar, attended by about 50 people, allowed practitioners who were not directly allied with Digital Coast to mix with the representatives of partner organizations. It also let the partners learn how Digital Coast concepts and tools might be more useful to their members and constituents. I spoke at this seminar in the morning, offering a comparison of two Great Lakes coastal counties and their varying governance systems in an effort to assess their progress toward achieving resilient coastal communities. I also fed into a later presentation about a new “no build” ordinance in St. Joseph, Michigan, requiring that new development in a beachfront residential area be set back far enough to account for the inevitable rise and fall of lake levels and to prevent the rush to build closer to the shore during periods when the lake had retreated.

That question ties directly to one of the major differences between the Great Lakes and oceanic coasts, where sea level rise is the dominant long-term concern. Increased weather variability in the Great Lakes region, as a result of climate change, is likely only to exacerbate long-term oscillations in lake levels, not to raise water levels. Periods of drought and increased temperatures may accelerate evaporation of Great Lakes waters, with considerable variation among the lakes, while heavy precipitation may add to lake levels, and extreme outcomes like the past winter’s polar vortex may extend ice cover and raise lake levels. It is a complex picture. Climate change entails mostly warming most of the time, but with serious variations from the norm on many other occasions. If there is one thing we can count on, it is increased volatility. But that all makes regulating coastal development on the Great Lakes very tricky business because many public officials and much of the public share relatively short memories and short-term perspectives on the associated hazards. We all need a greater tolerance for complexity if we are to understand the problems that lie ahead.

With the seminar behind us, the two-day meeting (August 20-21) involved our usual packed agenda of discussions among more than 20 representatives of NOAA and the partner organizations. We discussed the improvements in the Digital Coast website, how we were going to fund future operations, how we could collaborate on future projects, and how all the work would get done. The NOAA personnel appear to have had wonderful training in collaborative leadership, in ensuring that every partner’s input is valued, and in translating the resulting information into better governmental resources to aid the practitioners who need to make crucial local decisions about coastal development, environmental protection, the protection of jobs that depend on a healthy coast, and other vital subjects. That rubs off on the partners, and the result is a rather seamless web of ideas, contributions, testing, and feedback that serves to enrich what Digital Coast has to offer. This includes tools to visualize impacts of sea level rise, coastal habitat conservation, and the economic value of coastal activities such as commercial fishing, recreation, shipping, and tourism.

So go ahead; click on Digital Coast to visit the website and test-drive the tools, data, and resources and find out why we use the slogan, “More than just data.” Oh, and did I say “we”? Yes. It’s not just another federal program. It is a federal program that wants to hear from you and actually values input and feedback. Digital Coast has taught me a great deal. It has given me reasons to be hopeful about new collaborative models for providing federal services to the public.

 

Jim Schwab